Clustering Tags in Enterprise and Web Folksonomies

Clustering Tags in Enterprise and Web FolksonomiesTags lack organizational structure limiting their utility for navigation. We present two clustering algorithms that improve this by organizing tags...

Tweeting the revolution!

From A Very Brief History of of Multimedia. Posted in Social Software, Web 2.0   Tagged: social media, twitter   

Barack and Roll

You've heard of "rickrolling," the Internet meme for the 1987 Rick Astley song "Never Gonna Give You Up." Now you can BarackRoll your friends with a mashup of Barack Obama and the infamous Astley...

Customer vigilantes take it to the streets

Zane shares an example of how far customer vigilantes will go to spread bad word of mouth about a company that refuses to resolve a problem. He took this picture near his home in Iowa. He passes the...

Social media as customer service

Some stats from a recent survey conducted about Americans who use social media sites and their interaction with business: 60% interact with companies using social media 93% say a company should have...