How do you feel about talking to a Machine for service?

I think they are annoying, if they are not utilized in the right context. Like in your case. I mean, the machines are doing their jobs but the people aren't. It's blatantly bad customer service.

The same thing definetely true for me! I simply hate those machines because they never have the exact option for me! Most of the times they list the options one by one and even listening to those things without doing anything is very boring!

In my country, if you call the dsl for some service, the first mission of the robot is filtering out the people who are not their customers. What if I am not a customer but want to have some information?

It just asks for your service number and phone number. If you haven't paid your bills it also won't answer you. What If I am gonna ask a question about my bills?

For this reason, (if my problem is not about bills, because if it is,then you simply can't reach the operator in any way) in many cases I just dial random options and a random operator comes up. Nomatter about what departmant it is, I just ask my question and they redirect me to right person.

I just feel annoyed because they are earning more and more money everyday. It is really more than anyone can imagine when it comes to telecommunication sector. However, the service we get doesn't improve with the same speed. Even the problems are not solved properly and quickly most of the time!

I actually find it quite worrying to be honest, where is this leading to? I know I am exaggerating and being a little bit crazy but remember that film with Arnold Schwartzeneggar Terminator? Where the machines took over the world? Well you have to wonder don't you, the way we are going, did the creator have a vision of what this world will be like, ok enough scifi, nightmare stuff, and back to the subject in question, I hate talking to a machine, it's so impersonal and you wonder if the big bosses are laughing at us, making all these millions and having to employ less and less staff to do the job where computers and machines can do it all for them, just for the price of a bit of electricity not needed lunch hours or toilet breaks, sorry for the cynical side to your discussion but we are doing down a slippery slope in technology here, it may help us but in the end it may kill us! (figuratively speaking that is!) putting us out of jobs etc....

I hate speaking to those things or punching numbers into them - you could be there for about 15 mins going over things and then you have to repeat it all to the operator when they get on so what is the point of all that time before! Grrrr it really irritates me! xxx

most defiantly they drive me crazy...i can never seem to make them understand what i am saying, usually because someone in the background at my house is trying to talk to me and it picks up there voice too...lol
i usually just start saying operator, operator!

I hate talking to machines, expecially the ones with voice recognition. They never understand a word I am saying and have found that the only way to get through is to keep pressing the keys until you get put through to a person.

I've used Skype to call Corporations that use machine 0perators. This works fine, as you are not tied to your telephone. A speaker-phone would do the same job. Another trick is to refuse to speak to the machine. The company does not want to lose your business and has the machine programmed to pass you on the a live technician. This,"mute" method will get you there much faster. This interesting machine scenario has been caused by the public acceptance of Corporate Disdain for Polite Customer Protocol, and a general Public willingness to allow this Rude Business Behaviour!

The last time I phoned a service company and got a machine which didn't seem to understand my request, I got frustrated and said something like "well sh*t, why can't the automated voice 'people' understand simple English!", to which the automated voice said "Press 1 for Spanish".
*sigh* I just can't win in any language........LOL

G'day Tetchie...Yep! I agree with you. Talk to machine is awful. They suck! The even funny one is one of my friend rang Telstra about their mobile phone service two years ago. They use a robot to talk to you: please say what is your reason to ring Telstra. And my friend said, "Fish and Chips". The robot said, "Account balance". Is that right. What is the point to using a robot and machine instead a real human being? What Telstra and Optus do are to you press 1-9 to express what you want. Sometime you will just forgot your number after listen all the thing they said.
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All the best. Talk to you soon.

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I want to take the hand piece and bash that voice machine senseless and I'm not a violent person. I speak quite clearly and distinctly and I keep getting "sorry, was that....?" "I'm not understanding......blah, blah, blah.

Why don't they just give us an option of talking to an operator because that's all I can do usually.

To say these machines annoy me is an understatement.