If you want conflicting information ask the experts

I'd be inclined to believe the engineers as he will have more experience with the machines and how they work. The salesman probably does not have much technical knowledge about the boiler. He is also probably paid according to the number of sales he makes, so will say pretty much anything to get you to spend your money with them.

If the engineer says the boiler is safe then it's most likely safe.

Hi P1kef1sh, I would most certainly go with the engineers advice, he is the one who works with them all the time and knows whether they are safe or not, it is his career on the line if he says something is safe and it is not. The salesmana is probably on commission and needs to meet a sales target so has given you the talk to encourage you to upgrade to a nwer model. Thats my opinion any way but I am not a salesman or an engineer so an unbiased one I guess even though not qualified LOL. Ellie:D

I would be inclined to believe the engineer.
The salesman is wanting you to purchase a new one to top up his monthly sales.
The engineer is actually a qualified trades person.
He has been educated to know the ins and outs of boilers.
So trust the engineer, once the old boiler has been serviced it will run like a dream.

Well - the salesman probably wants to make a sale - but the engineer would know his old boilers! It's a bit of a hard one. If a new one would be more efficient, it might save you money in the long run and do a better job heating the place - on the other hand, if it ain't broke, why fix it! (Ask the missus ...)

I would be inclined to believe the engineer. The salesman obviously makes more money if he makes a sale, it probably makes little difference to the engineer. Who had the best qualifications for judging if the boiler needed replacing? I don't think it would have been the salesman.

Go with the engineer - he's not trying to get a commission outta a sale!

I would probably believe the engineer for the following reasons:1. Engineers are better trained in their art than salesmen
2. The engineer is far more likely than a salesman to know whether or not a gas boiler is safe or not.
3. The engineer will get paid either way, the salesman will get commission if he sells you a new boiler.
4. Never believe a salesman.

engineer i work with salesman and mechanics so i'm a pretty good judge for this one. Realistically your boiler may not be as efficient as some of those on the market now but it's likely to last about another 3 years. Salesmen are meant to sell you everything they possibly can with the focus likely being on efficiency and engineers are supposed to maintain it for as long as they possibly can. Each will focus on their own department and targets etc. So i would realistically go in the middle as i stated above. If you still feel unsure and a bit bothered by the uncertainty you are completely entitled to ring the company and ask for a second opinion. If they become difficult explain the situation and that it isn't a wise idea to be giving customers contradicting advice it make them look unprofessional.

Uhh, the engineer of course. What a load of cr*p. If it wouldn't get the engineer in trouble I would confront that wiley salesman!

Hiya P1ke..well as you already know thats why they call him a salesman..everything that comes out of their mouth is usually to make a great sale for the company not to help you, so i would believe/trust the engineer and hang on for a bit longer..unless you have the money to burn..then come to Texas and waste it here..lol..
huggs